We do not sell, swap, trade, or give our customer list to anyone. We will not provide any customer contact information to any third party without the express consent of the individual customer. If the Joe Zilch Fan Club, (or even Joe Zilch himself) asked us to provide a list of customers who had purchased Joe Zilch books, we would not provide such information. We would refuse the request outright. If warranted, we might pass along the third party's request for information , for example via our newsletters or catalog, or via the FoxAcre website. (For example, if Joe Zilch asked for a list of customers, we might be willing to announce that Zilch was inviting people interested in his work to send him email.) So far, however, no one has asked us to provide such information. Unless someone comes around with a legal subpoena, we're not going to share customer information without the customer's consent.
The only information we collect and maintain about our users is the contact and payment information provided by customers when they place orders, plus contact information from those persons who opt-in, for example sending a request to receive our newsletters. Customer credit-card numbers are not retained on our website, and are of course used only to place the orders received.
We do use various statistical checks, which do not identify the users, for example in order to check the number of web-hits our site has received. No effort is made to identifier particular users through these statistical checks, and, to the best of our knowledge, it would not be possible to do so.
We make use of the customer and prospective customer information we collect in order to contact our customers in order to complete orders, to resolve problems with orders, to confirm contact information, and to promote FoxAcre Press, via occasional printed and online newsletters, mailings, and similar means.
Any customer may at any time instruct us to remove all identifiable information from all our active records, and/or instruct us not to send any or all of our sales and promotion material. Contact us at info@foxacre.com or via our physical mail address, FoxAcre Press, PMB 281, 1977 North Olden Avenue Ext., Trenton NJ 08618-2193, or via fax at (609) 882-1043 with your instructions.
We will follow all such instructions as fully as possible, but we cannot be responsible for such circumstances as promotional material already in transit, or brief delays or initial errors in expunging database records.
We will treat our customers honestly at all times, and strive to handle all issues and queries with courtesy and respect. We will do all we can to resolve all customer complaints as quickly, and as fairly, as we can.
If a customer starts to place an order with FoxAcre, then breaks off for some reason, and then returns, our order-taking system will try to use cookies to "remember" the most recent state of the order. This won't always happen. The cookies might expire, the customer might be logging in from a diffeent computer, etc. The cookies in such cases retain order information, and about the internet address and browser used in the earlier session. They do NOT contain any personal identifiers. Once an order is completed, or the uncompleted order expires, this order-in-progress tracking information is deleted.
What follows this explantion is the bureaucratic, machine-generated flapdoodle version, necessitated by the way Microsoft, that champion (ha!) of privacy protection has programmed Internet Explorer. Microsoft has set up Explorer so that it will, under certain complicated circumstances, without providing any explantion to the user, refuse to let "cookies" be used by a secure server, such as that used by FoxAcre's order-taking system. A cookie is a small text file stored on a user's computer. A website uses it to remember information provided by the user from one session to the next. This behavior on the part of Microsoft Explorer can make it impossible for a customer to complete an order.
In order to get around this Microsoft-imposed control, FoxAcre Press has to have a "compact policy" installed on its server. In theory, this series of letter codes encapsulates our policy for dealing with privacy issues. We have used a software tool to generate a privacy policy that ought to keep Explorer from deliberately malfunctioning as described above. We also have to post a privacy policy, which you are now reading. The same software tool generates boilerplate text, which we present below. As best we can tell, the privacy policy written above goes further, but posting the following text (which we will of course honor) ought to keep the paper-pushers happier.
To ensure that this nonsense doesn't effect you, when you want to place an order in Internet Explorer 6, first choose Tools, Internet Options, and then Privacy, and slide the cute little slidebar until it shows "Medium" or lower. You can of course adjust this setting back to whatever setting you like once you are done placing the order.
Setting things up to allow FoxAcre's order-taking system to work under the "high" setting would result in a system that was cumbersome and awkward, both for FoxAcre and for our customers. Further discussion of this issue can be seen at the end of this document.
Just by the way, Microsoft, as part of its heroic effort for privacy, supports legislation that would allow it to send commands direct to your computer, disabling any software Microsoft had decided you shouldn't be allowed to run.
Herewith, the boilerplate, generated by the extremely useful (and free) IBM P3P Policy editor, available at http://www.alphaworks.ibm.com/tech/p3peditor.
This is a privacy policy for FoxAcre Press. Our homepage on the Web is located at http://www.foxacre.com. The full text of our privacy policy is available on the Web at http://www.foxacre.com/privpol.htm Users may go to http://www.foxacre.com/privpol.htm for information on how to opt-in or opt-out of use of their information.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
FoxAcre Press PMB 281 1977 North Olden Avenue Ext. Trenton, New Jersey 08618-1043 USA
You may contact us by e-mail at info@foxacre.com. You may call us at (609) 882 7370 (fax).
We have the following privacy seals and/or dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.
This policy is valid until 1 Jan, 2006 at 12:00:00 CET.
P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 4 data groups. The data practices of each group will be explained separately.
We collect the following information:
This data will be used for the following purposes:
This data will be used by ourselves and our agents.
The following explanation is provided for why this data is collected:
Our Web server collects access logs containing this information.
We collect the following information:
This data will be used for the following purposes:
This data will be used by ourselves and our agents.
The data in this group has been marked as non-identifiable. This means that there is no reasonable way for the site to identify the individual person this data was collected from.
The following explanation is provided for why this data is collected:
Cookies are used to maintain information about the contents of your shopping cart.
We collect the following information:
This data will be used for the following purposes:
This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:
The following explanation is provided for why this data is collected:
We collect this information in order to process your purchase.
At the user's option, we will collect the following data:
This data will be used for the following purposes:
This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:
The following explanation is provided for why this data is collected:
We collect this information in order to process your order.
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Our site makes use of cookies. Cookies are used for the following purposes:
The compact policy which corresponds to this policy is:
CP="ALL DSP COR CURa ADMa CONo OUR DELa STP IND PHY ONL UNI PUR COM NAV DEM STA"
The following table explains the meaning of each field in the compact policy.
| Field | Meaning |
| CP= | This is the compact policy header; it indicates that what follows is a P3P compact policy. |
| ALL | Access to all collected information is available. |
| DSP | The policy contains at least one dispute-resolution mechanism. |
| COR | Violations of this policy will be corrected. |
| CURa | The data is used for completion of the current activity. |
| ADMa | The data is used for site administration. |
| CONo | The data is used for contacting the user, unless the user chooses otherwise. |
| OUR | The data is given to ourselves and our agents. |
| DELa | The data is given to delivery services. |
| STP | The data is kept for the stated purpose only. |
| IND | The data will be kept indefinitely. |
| PHY | Physical contact information is collected. |
| ONL | Online contact information is collected. |
| UNI | Unique identifiers are collected. |
| PUR | Purchase information is collected. |
| COM | Computer information is collected. |
| NAV | Navigation and clickstream data is collected. |
| DEM | Demographic and socioeconomic data is collected. |
| STA | State-management data is collected |
The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.
Microsoft Internet Explorer 6 will evaluate this policy's compact policy whenever it is used with a cookie. The actions IE will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, IE will examine whether the cookie's policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context. This section will attempt to evaluate this policy's compact policy against Microsoft's stated behavior for IE6.
Note: this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser.
Unsatisfactory policy: this compact policy is considered unsatisfactory according to the rules defined by Internet Explorer 6. The behavior of Internet Explorer 6 regarding cookies set under this compact policy is as follows:
| First-party usage | Third-party usage | |
| Persistent Cookies |
|
|
| Session Cookies |
|
|
In addition, the data is used in the following manner, marking the policy as unsatisfactory:
Note that allowing an opt-out will make this policy acceptable under the Low and Medium settings, and under Medium High for first-party cookie usage. At the High setting, and at the Medium High setting for third-party cookies, all of these data uses must be opt-in for the policy to be considered satisfactory.
Revised April 27, 2003